We’d love to hear from you.

We get this question a lot, and it is a fair one. Most IT companies treat your design software like any other app. They have never opened Revit. They do not know why a model gets slow over the network or why a Civil 3D file takes forever to open from the server.

We do. We know how these programs behave, where they store files, and what they need from your network and your workstations to run right. Same goes for the project side: Procore, Autodesk Construction Cloud, and Bluebeam.

To be clear, we are not your CAD support. We do not draft, model, or fix your drawings. That is your team’s work. What we handle is everything underneath: the network, the servers, the storage, and the machines your software runs on. So your tools run fast, and you stop fighting your own computers.

We are based in Knoxville and work with architecture, engineering, and construction firms across East Tennessee. Most of what we do is handled remotely, including monitoring, patching, helpdesk, and backups, so we also support firms outside the area. If you need someone physically on site regularly, being close matters. If you do not, distance is rarely the deciding factor.

You get response times in writing, so you always know what to expect. Normal issues get a response within four business hours. If your firm cannot work, that is an emergency and it goes to the front of the line.

For example, let’s say a server goes down for the whole office. That’s an emergency, and it goes to the front of the line. A single slow laptop is real, but it’s not the same fire. We sort by what’s actually hurting your work, so the things that stop your firm from meeting deadlines get fixed first.

We keep it simple. You pay a flat monthly rate based on the size of your firm and the plan you pick. No surprise bills, no charging by the hour for every little thing.

We don’t list a price on the site because the right number depends on your team size, your setup, and what you actually need. So the first step is a quick call where we learn about your firm. Then we give you a clear quote with no pressure.

We use a one-year agreement, which is standard for managed IT. Setting up your systems the right way takes real work up front, and a year gives us the runway to do it well and show results, not just patch things and move on.

That said, we’re not interested in trapping anyone. We’ll walk you through the whole agreement before you sign, in plain English, no fine print surprises. Our goal is simple: do good enough work that you want to renew.