Services

IT that gets your firm. Not just your computers.

Most IT help is reactive. Something breaks, you call, they fix it. We work the other way. We watch for trouble before it stops your day, and we understand how the design tools your firm runs on behave on a network. That’s the difference.

Our 3 Core Services

Engineer working with CAD software on dual monitors in an office setting.

Backup and Recovery

Your files get copied every day, and we check the copies actually worked. A backup nobody tests is just a guess. If something goes wrong, we get you back. No lost projects, no lost time.

We monitor system health, not your activity. We’re watching the machine, not you.

A headset placed on a laptop in a modern, cluttered office setting with papers and plants.

Protection and Monitoring

We keep tabs on how your computers and servers are running, so small problems get caught early.

For example, let’s say a machine starts running low on space or a hard drive begins to fail. We see the warning signs on our end and fix it before it turns into a dead computer on a deadline. Everything stays patched, secure, and online, so you stop worrying about what you cannot see.

Detailed view of a black data storage unit highlighting modern technology and data management.

Helpdesk in Your Corner

When something breaks, you send us a quick note through your help portal. It becomes a ticket, so your issue is logged and tracked, not lost in someone’s inbox.

For example, let’s say your printer won’t print. You submit it, we pick it up, and we walk it back to working. From anywhere. Every request gets seen, so nothing falls through the cracks.

Compare Plans

Service

Foundation

Canopy

Core IT management

Managed helpdesk, real person, set response times

✓

✓

Device monitoring, issues caught early

✓

✓

Patching and updates handled

✓

✓

Microsoft 365 set up and managed

✓

✓

Hardware tracking, vendor coordination

✓

✓

Support that knows Revit, CAD, and Civil 3D

✓

✓

Security

Multi-factor login, spam filtering, antivirus

✓

✓

Threat detection and response, after-hours alerts

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✓

Security training and fake phishing tests

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✓

Layered ransomware defense, incident plan

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✓

Backup and recovery

Daily backups, checked

✓

✓

Offsite, locked backup (the 3-2-1 backup)

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✓

Tested backups, written recovery plan

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✓

Performance and field

Slow computer, network, and storage tuning

✓

✓

Revit/CAD file sharing, clean file structure

✓

✓

Secure remote access, field-to-office transfer

✓

✓

Compliance and strategy

Monthly report on backups, security, tickets

✓

✓

Security paperwork, questionnaire help

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✓

Cyber-insurance controls lined up, with proof

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✓

Quarterly tech and budget planning

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✓

Which plan fits?

Start with Foundation if you want reliable IT that works and a team that actually understands your design tools. This is the right fit for most small firms.

Step up to Canopy when you handle sensitive contracts, need to confidently answer insurance or client security questions, or want a proven recovery plan and long-term tech roadmap.

Foundation gives you the solid base every firm needs. Canopy adds full ransomware defense, recovery, and compliance support on top.

Not sure which is right for you? That’s exactly what the first call is for. We’ll assess where you are and guide you to the best fit, no pressure.

Common Questions

The things firms ask us most, answered straight.

We get this question a lot, and it’s a fair one. Most IT companies treat your design software like any other app. They’ve never opened Revit. They don’t know why a model gets slow over the network or why a Civil 3D file takes forever to open from the server.

We do. We know how these programs behave, where they store files, and what they need from your network and your workstations to run right.

To be clear, we are not your CAD support. We don’t draft, model, or fix your drawings. That’s your team’s work. What we handle is everything underneath: the network, the servers, the storage, and the machines your software runs on. So your tools run fast, and you stop fighting your own computers.

You’ll have set response times, in writing, so you always know what to expect. No more wondering if anyone saw your email.

For example, let’s say a server goes down for the whole office. That’s an emergency, and it goes to the front of the line. A single slow laptop is real, but it’s not the same fire. We sort by what’s actually hurting your work, so the things that stop your firm get fixed first.

If your current IT keeps the lights on and answers when you call, that’s a real start, and it matters.

Here’s the difference. Most IT is reactive. Something breaks, you call, they fix it, you wait. We work the other way. We watch your systems before they fail, we know your design software, and we plan ahead so fewer things break in the first place. So you spend less time waiting on IT and more time on the work.

We keep it simple. You pay a flat monthly rate based on the size of your firm and the plan you pick. No surprise bills, no charging by the hour for every little thing.

We don’t list a price on the site because the right number depends on your team size, your setup, and what you actually need. So the first step is a quick call where we learn about your firm. Then we give you a clear quote with no pressure. So you know exactly what you’re paying before you decide anything.

That’s worth a conversation. Our plans are built around managing your IT for you, watching it, securing it, and keeping it running, because that’s where small firms get the most value and the fewest surprises.

If you’re not sure that’s the right fit yet, tell us where you are on a call. We’ll be straight with you about whether we’re a match. So you don’t pay for more than you need.

We know switching feels risky. The fear is that something breaks in the handoff and work grinds to a halt.

We plan the move so that doesn’t happen. We learn your setup first, document what you have, and move things over carefully, mostly outside your work hours. You’ll know what’s happening at each step. So you get better IT without losing a day of work.

This is the nightmare, and we get it. A workstation dies at 4pm, the submission is due tomorrow, and everything stops.

When you reach out, your issue becomes a ticket right away, so it’s logged and tracked, not lost in someone’s inbox. We pick it up and work it based on how urgent it is. A dead machine on a deadline is not the same as a slow printer, and we treat it that way.

On the Canopy plan, we also watch your systems around the clock and get alerts after hours, so a lot of problems get caught before they ever hit your deadline.

We use a one-year agreement, which is standard for managed IT. Here’s why it’s there. Setting up your systems the right way takes real work up front, and a year gives us the runway to do it well and show results, not just patch things and move on.

That said, we’re not interested in trapping anyone. We’ll walk you through the whole agreement before you sign, in plain English, no fine print surprises. And our goal is simple. Do good enough work that you want to renew, not because you’re stuck, but because it’s working. So you know exactly what you’re agreeing to before you say yes.

Let’s talk

Tell us about your firm. We will tell you how we can help. No pressure, no jargon, no surprise bills.

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